Frequently asked questions.
Ordering & Pick up
Where are you located?
Ginny’s Bakehouse is a home bakery based in Carmel, Indiana. All of our treats are baked fresh in small batches.
How do I place an order?
You can order directly through our website. Choose your favorite items, add them to your cart, and check out. We’ll confirm your order by email.
We bake on a weekly pre-order schedule:
Orders open every Saturday morning.
Order by Wednesday at 6:00 PM (ET) to be included in that week’s bake.
Delivery happens on Friday between 4:00–6:00 PM. Location details will be sent by email.
If you miss the Wednesday cutoff, don’t worry—ordering will reopen again the following Saturday for the next week’s bake.
Do you deliver?
At this time, delivery is limited. We deliver on Fridays within Hamilton County for an added fee (shown at checkout).
Do you ship?
Not yet—our bakes are freshest locally. Join the newsletter for shipping updates.
What payments do you accept?
We accept credit/debit cards and digital wallet payments (Apple Pay, Google Pay) through our secure online checkout. At this time, we’re not able to accept cash payments.
What’s your refund policy?
Because each item is baked fresh to order in small batches, all sales are final once the weekly pre-order window closes (Wednesday at 6 PM).
If you need to make a change or cancel before then, just reply to your order confirmation email or contact us at contact@ginnysbakehouse.com.
That said, your joy matters to us! If something isn’t right with your order, please reach out within 24 hours of pickup or delivery. We’ll be happy to make it right with a replacement or credit toward a future bake.
Ingredients & Allergens
Are your products certified gluten-free ?
All of our bakes are made with natural gluten-free ingredients, but produced in a home kitchen that is not certified gluten-free. Cross-contact is possible—please consider your comfort level.
Are you dairy-free?
Yes—our core menu is dairy-free and baked with extra-virgin olive oil
Are you plant-based or vegan?
We’re not fully plant-based, since our recipes use organic, pasture-raised, Vital Farms® eggs. These eggs come from cage-free hens raised on pasture, reflecting our commitment to quality and humane sourcing.
Do you use organic ingredients?
Our bakes are crafted with mostly organic, thoughtfully sourced ingredients. As a home bakery we’re not certified organic, but our focus is on whole-food quality and mindful sourcing. You’ll always find a full ingredient list on each product descriptions.
Do you use refined sugar?
We skip refined sugar. Our recipes combine unrefined sugars—like coconut and maple—with the natural sweetness of whole fruits like bananas, apples, and pumpkin. This not only lowers the need for added sugar, but also adds flavor, fiber, and nutrients.
Why olive oil? Will it taste “olive-y”?
We bake with Italian extra-virgin olive oil because it brings more than flavor—it adds nourishment, antioxidants, tenderness, and natural moisture to every bite. The flavor is well-rounded, never harsh, and it blends gently with chocolate, nuts, and spices, creating a taste that feels both comforting and wholesome.
What allergens should I know about?
Many of our recipes include tree nuts (almond, pecan, chestnut), peanuts (in our Pup Cookies), and egg. Nuts are part of our Italian baking heritage and bring wholesome fats and nutrients, and part of our Italian baking heritage
All of our treats are made with natural gluten-free and dairy-free ingredients. However, please note that our kitchen is not a certified allergen-free facility. While we take great care in preparation, cross-contact with common allergens is possible.
Full ingredient and allergen details are always listed on each product page and label so you can make the best choice for yourself (and your pups 🐾).
Is Ginny’s Bakehouse inspected by the state?
All of our products are Made in a home kitchen not routinely inspected by the Indiana State Department of Health, in compliance with the Indiana Cottage Food Law.
Care & Storage
How should I store your bakes?
Countertop: You can keep our products out on your counter in its sealed packaging for up to 2 days past the date it was made. Temperature and humidity will impact this time frame.
Refrigerator: You can refrigerate the mini loaves and muffin for up to one week.
Freezer: You can freeze all our products for up to three months. We recommend to use a different containers (bag design for the freezer).
How do I Reheat your products?
Our cookies, muffins, and loaf will keep in the fridge for up to one week. You can also freeze these items for up to one month. Just thaw in your fridge and reheat in a microwave or oven/toaster oven.
For cookies & muffins: If refrigerated, pop in the microwave for 5-10 seconds to warm them nicely.
For loaf: If refrigerated, microwave in 10 second intervals until warmed throughout or heat in an oven/toaster oven at 300 for 5-10 minutes.